Refund Policy

This Refund Policy explains when SellByte can refund, replace, or re-deliver a digital order. It applies together with the Terms of Service.

Last updated: 5 August 2026

1. Digital nature of our products

Most SellByte products are delivered electronically. Once a license is assigned, a file is downloaded, or a third-party account is upgraded, the product is usually considered consumed. That is why refunds are limited compared with physical goods.

2. Eligible refund or replacement cases

We will generally approve a refund or equivalent replacement when:

• payment was captured but we cannot deliver the product due to a SellByte stock or fulfilment error;

• we delivered a clearly wrong product variant and you report it promptly;

• you were charged twice for the same successful order and our records confirm the duplicate;

• activation was not completed within a reasonable time solely because of a delay on our side, and you do not wish to wait further;

• we agree in writing that a specific exception applies.

3. Cases that are usually not eligible

• change of mind after payment;

• you provided incorrect email, phone, or activation credentials;

• you no longer want the product after successful activation or key delivery;

• products marked Non Warranty / sold as-is, after successful delivery;

• third-party bans, password resets, plan downgrades, regional blocks, or feature changes after delivery;

• sharing the account or violating the upstream provider’s rules;

• delay caused by late replies from you when we asked for activation details;

• coupon, flash-sale, or price-drop disappointment after purchase.

4. How to request a refund

Contact us within 48 hours of noticing the issue (and as soon as possible after delivery) via Contact, WhatsApp support, or support@sellbyte.in. Include:

• order number;

• registered email / phone;

• what went wrong;

• screenshots if relevant (payment, error, wrong product).

We may ask for extra verification before approving any refund.

5. How refunds are paid

Approved refunds are returned to the original payment method when the provider allows it. Processing time depends on the payment provider and your bank and is often 5–10 business days after we initiate the refund.

We refund the amount actually paid to SellByte for that order, excluding third-party fees we cannot recover, unless we agree otherwise.

6. Replacements instead of refunds

Where a key is invalid on arrival or an activation failed due to our error, we may replace the product first. A replacement that successfully delivers the same product type usually closes the claim.

7. Chargebacks and payment disputes

Please contact SellByte before raising a chargeback or payment-provider dispute. Friendly resolution is faster and preserves evidence. Unjustified chargebacks may result in order cancellation, account restriction, and sharing necessary information with the payment provider to contest the claim.

8. Consumer rights

Nothing in this Policy limits non-waivable rights you may have under applicable Indian consumer law. If a mandatory right applies to your purchase, we will honour it.

9. Contact

support@sellbyte.in · Contact page